Terms And Conditions

Privacy Policy

Introduction

This website, www.tembeaafrica.co.ke is owned and operated by Tembea Africa Tours & Travel Limited. The terms “Tembea Africa” or “Company” or “Us” or “We” refer to the owners of this website. The term “You” refers to the user or viewer of our website This privacy policy reflects the Company’s commitment towards protecting the privacy and personal information provided by the users of the website and we promise to never share your personal information with any third party, use your data to customize information we provide, improve your travel arrangement and in the event that you do not wish to consent of your personal information, or no longer want us to continue processing your personal information, you’re kindly requested to indicate on the same by sending us an email to info@tembeaafrica.co.ke.

Please Note: This Policy is only applicable to the users of the Web site (www.tembeaafrica.co.ke) and the information and data gathered on the Website andnot to any other information or website. You are hereby advised to read this Policy carefully and fully understand the nature and purpose of gathering and/or collecting sensitive, personal and other information and the usage, disclosure and sharing of such information.

What Information do w collect?

We collect personal information either through or by electronic means, which includes, without limitation, the use of our websites (www.tembeaafrica.co.ke), electronic mail, and subscription to our newsletter or filling out a form.

When contacting us on our site, as appropriate, you may be asked to enter your name, email address, telephone number, date of birth, and personal travel arrangements.

We will need to collect this information to arrange the travel and other services you are requesting. In some cases, we may also need to collect we may also need to collect more sensitive personal data such as information concerning medical conditions, disabilities and special requirements such as dietary requests which may disclose your religious beliefs, so as to be able to consider your particular needs in relation to a booking.

Additionally, our website uses cookies and/or web beacons to enhance your experience, gather general visitor information, and track visits to our website. Please refer to the ‘do we use cookies?’ section below for information about cookies and how we use them.

What do we do with your information?

Any information collected from you may be used in one of the following ways:

  • To personalize your travel experience (your information helps us to fulfill our contract with you through processing your booking, sending you your itinerary or any other details relating to your booking).
  • To improve our customer service (your information helps us to conduct customer satisfaction surveys so that we can obtain a better understanding of how we can continue to improve the products and services we offer or help us create new ones.).
  • To improve our website (your information helps us to improve the products and services we offer or help us create new ones
  • To administer a contest, survey or other site features
  • To market our products to you.

We will not sell, exchange, transfer or give out your information whether public or private to any other third parties for any reason whatsoever, without your consent.

If you decide to subscribe to our mailing list, you will receive emails that may include company news, updates, related products or service information.

Please note that you can unsubscribe from receiving future emails, we include detailed unsubscribed instruction at the bottom of each email.

How do we protect your information?

The transmission of information via the internet is not completely secure and we cannot guarantee the security of data transmitted to our site; any transmission of personal information will be solely at your own risk.

We will take steps reasonably necessary to ensure that your data is treated securely in accordance with this privacy policy. Whilst we have taken reasonable, technical, and organizational measure to secure the integrity and confidentiality of the personal information in our possession, in order to guard against loss of, damage to or unauthorized destruction of personal information and unlawful access to or processing of personal information, we do not guarantee that our security systems are 100% secure or error-free. Therefore, we do not guarantee the security or accuracy of the information (whether it be personal information or not) we collect from you and process in accordance with this policy.

We limit access to personal information to employees who have a legitimate operational reason for having access to such personal information. We endeavor to maintain physical, electronic and procedural safeguards which, to the best of our belief, comply with the relevant laws and regulations so as to protect your personal information from unauthorized access.

Where do we store your Information?

All Personal Information provided to us will be stored on our secure servers.

We will only transfer personal information to a 3rd party if their policies include provisions that are substantially similar to what is contained in this privacy policy.

Do we use cookies?

A “cookie” is a small computer files which is downloaded to your device. It collects information as to how you navigate our website and the internet and helps us provide better website service to you.

We use cookies to enable us understand who has seen which webpages and how frequently, and to determine which are the most popular areas of our website. The can also help us to operate our website more efficiently and make your next visit easier and be spoke your view of the website to reflect your preferences and activities.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting us at: info@tembeaafrica.co.ke

Third Party Policies

On our marketing material or website, we may occasionally include or offer third party products or services on our website. These third party sites have separate and independent privacy policies applicable to their respective websites, services and or products and may follow different practices in the process and securing of your personal information. If you visit a third party website that’s linked to our website, you are strongly advised to read the privacy policy of each Third Party Website before providing your Personal Information as we cannot accept any liability should the Third Party Website process your Personal Information in any unlawful manner.

Changes to our privacy policy

Kindly take note that we reserve the right to change this Policy at any time and in our sole discretion. In the event that that Policy is changed the new policy will be made available on our Websites.

Applicable Law

The laws of Kenya will govern any dispute or claim arising out of or relating to electronically submitted personal information through the use of the websites.

Contacting Us

If there are any questions regarding this privacy policy or any part of our service, you may contact us by emailing:  info@tembeaafrica.co.ke, or writing to us at the address below:

Tembea Africa Tours & Travel

Suite C2 Tetu Flats,

Milimani Lane, Off State House Avenue

Nairobi, Kenya

P.O. Box 72019, 00200

Nairobi, Kenya

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